Here are a few ways agents can set themselves apart. Your agency values should include the following. Agents repeat after me. 

Each Client Is Unique - We know your insurance needs are one of a kind and require personal attention.  Your family may require certain kinds of coverage and we will make sure you understand that.

Education Comes First - Before we even talk about insurance, we want to...

May 11, 2018

People are hungry for great customer service.  On average, 40% of customers who suffer through bad experiences stop doing business with the offending company.  However, a company should not deliver outstanding customer service just to make money—they should do it because it is the right thing to do.  We believe that a happy and satisfied customer will become your ally, and you become their trust...

August 13, 2017

Insurance agents trying to win over new  customers. As an insurance agent, this means you need to stay on your marketing game by applying effective and innovative marketing techniques. Connect Consulting can help grow your business.

Here are a few ideas:

1. Develop a short video using a high definition video camera. Talk about your services or safety tips. Load it to your web page and Yo...

April 28, 2017

In today’s ever changing social media driven world it is more important than ever to have a plan to build your brand with customers, prospects, and vendors. Yellow page advertising is no longer the best way to generate customers. Small businesses that focus on creating awareness of products and services in the minds of potential customers become the most successful. Over time, a strong brand can...

February 17, 2017

Keeping employee morale high is a tough proposition for even the best organizations. It is very true, money can’t buy happiness. So here are a few ways to improve employee morale on a budget.

Happy workers are 12 percent more productive according to a study led by Professor Andrew Oswald at Warwick Business School.Unhappy employees on the other hand can be detrimental to your business.  Not only...

February 10, 2017

Do you ever sit down with your team and complete a customer service review? If you don’t, let me try to convince you of its value. A customer service review is like an annual physical. It is necessary for the health of the agency, and it helps everyone better understand the client’s needs. Your review should include the producer, account manager, claims person, and any other team member that tou...

February 2, 2017

“What separates the truly exceptional customer service organizations from the rest is their ability to successfully bridge any gap between their company’s performance and a client's expectation.”  Zeke Adkins

Without your customers and their support, there is a good chance that you wouldn’t be in business.  Customers are king and should always be given outstanding service. One of the tenants of o...

December 16, 2015




What is all the fuss about? All we hear about these days is how many followers you have on your Facebook or LinkedIn account. Has our country gone crazy with this idea of “social networking “or “social  media”? Perhaps; in fact we have not even begun to see the impact of social media in our personal lives and businesses. 

What is Social Networking?


Basic “old school” networking used...

December 16, 2015




Michael Jones, President of Userplace in Los Angles, gives us very good information about how to get started.  “The key to using a business network successfully involves the creation of your personal friends — or business connections — group. The registration process is similar across the various social networking websites, but LinkedIn boasts one of the simplest methods of inviting and maint...

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