February - 2017

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Improve Employee Morale On A Budget

Keeping employee morale high is a tough proposition for even the best organizations. It is very true, money can’t buy happiness. So here...

Keep Your Agency Healthy Through Client Service Reviews

Do you ever sit down with your team and complete a customer service review? If you don’t, let me try to convince you of its value. A...

Is The Customer Always Right?

“What separates the truly exceptional customer service organizations from the rest is their ability to successfully bridge any gap...

Can Selling And Customer Service Coexist?

Traditional insurance “selling”has not always gone hand in hand with good customer service.Traditional insurance selling often consists...