Keeping employee morale high is a tough proposition for even the best organizations. It is very true, money can’t buy happiness. So here are a few ways to improve employee morale on a budget. Happy workers are 12 percent more productive according to a study led by Professor Andrew Oswald at Warwick Business School.Unhappy employees on the other hand can be detrimental to your business. Not only are they less productive and absent more, if they end up walking out the door, yo

Do you ever sit down with your team and complete a customer service review? If you don’t, let me try to convince you of its value. A customer service review is like an annual physical. It is necessary for the health of the agency, and it helps everyone better understand the client’s needs. Your review should include the producer, account manager, claims person, and any other team member that touches the client. The customer service review should only take a short time, but th

“What separates the truly exceptional customer service organizations from the rest is their ability to successfully bridge any gap between their company’s performance and a client's expectation.” Zeke Adkins Without your customers and their support, there is a good chance that you wouldn’t be in business. Customers are king and should always be given outstanding service. One of the tenants of outstanding customer services is that the customer is always right. However, somet

Traditional insurance “selling”has not always gone hand in hand with good customer service.Traditional insurance selling often consists of a sales person trying to convince a buyer of the benefits of the product he/she is selling. Conversely, good customer service involves determining the customer’s needs and concerns first, and then determining how to best provide solutions. The difference is in the mindset of the sales professional. You can actually provide good customer se