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- 1 min
Customer Service Skills Every Agents Needs
Insurance agents should always be considered a trusted advisor. As such, there are many unique skill sets an agent should possess. Without these skills you run the risk of having the wrong insurance program, being un-informed regarding your risks, and be frustrated whenever you call or meet with your agent. Here are some of the skills of a trusted advisor Has under taken additional training in the field of risk management and insurance. The trusted advisor puts clients’ inter


- 1 min
How an Agent Can Go From a Vendor to a Trusted Advisor
Insurance cannot be viewed as a product, but rather a relationship. Insurance buyers need to understand that the insurance relationship consists of the agent, the buyer, and the insurer. The insurer does not really care about the buyer; they offer a set of products. The agent is the one who should care about the buyer, and develop a relationship through education, not selling. You will not move from a vendor to trusted advisor overnight. Here are the stages: vendor, credi
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