All businesses want to think they provide great customer service. We all can agree repeat business is where the real profit is. Even if you sell a product you still have to communicate, manage, and sell to people….your customer. Want to improve customer satisfaction? Be sure you know the best ways to make great customer service happen! On the reverse side, how much does a poor customer experience cost your company? Jerry Redding, Director of Product Development and Delivery o

There is no question that effective time management can make everyone more productive. But actually utilizing time management skills is much easier said then done. The question is simple,“Do you really want to make better use of your time”? Time management really is about managing yourself, making a commitment to be more organized, maintaining your focus and using your time to your best advantage. It is much like eating healthy or getting the right amount of exercise, it need

Wikipedia defines the entrepreneur as “a business leader and innovator of new ideas and business processes”. Management skills and strong team building abilities are often perceived as essential leadership attributes for a successful entrepreneur. Professor Howard Stevenson, the godfather of entrepreneurship studies at Harvard Business School says, “Entrepreneurship is the pursuit of opportunity beyond resources controlled”. It has been our experience that every effective and

In today’s ever changing social media driven world it is more important than ever to have a plan to build your brand with customers, prospects, and vendors. Yellow page advertising is no longer the best way to generate customers. Small businesses that focus on creating awareness of products and services in the minds of potential customers become the most successful. Over time, a strong brand can become established and serve to sell your message for you. Here is how many exper