2 minWhy Your Insurance Agent Is Like a DoctorI know you may do a double take when you read the title of this article, but let me explain what I mean. A doctor is a highly trained...
1 minHow to Manage the Next GenerationsThe Baby boomer generation is leaving the workforce at an unprecedented rate. Even with the departure of the Baby boomer generation,...
1 minTop Human Resources Issues For Small BusinessWe live in a rapidly changing world. These changes include how we manage and lead employees. Recent studies by Human Resources...
1 minCRM for Small BusinessThere are many great Customer Relationship Management (CRM) programs available today. However, one of the problems is that they can be...
1 minImprove Employee Morale On A BudgetKeeping employee morale high is a tough proposition for even the best organizations. It is very true, money can’t buy happiness. So here...
1 minKeep Your Agency Healthy Through Client Service ReviewsDo you ever sit down with your team and complete a customer service review? If you don’t, let me try to convince you of its value. A...
2 minIs The Customer Always Right?“What separates the truly exceptional customer service organizations from the rest is their ability to successfully bridge any gap...
1 minCan Selling And Customer Service Coexist?Traditional insurance “selling”has not always gone hand in hand with good customer service.Traditional insurance selling often consists...
2 minHow to Turn a Client Into a FanAre your clients fans? Do they rave about you? Are you connected to them? Know Your Clients by Name One of the best ways for producers to...