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Agents Repeat After Me

Here are a few ways agents can set themselves apart. Your agency values should include the following. Agents repeat after me. Each Client...

A Call To Agents

The best relationships are built to last. Long-term financial relationships are much more than a quick transaction or low price. Recent...

Why Selling Is Dead and Education Is Thriving

You can read articles every day on the internet about how traditional selling is dead, and that we all need to embrace the new age of...

Resolutions For Insurance Agents

People are hungry for great customer service. On average, 40% of customers who suffer through bad experiences stop doing business with...

Customer Service Skills Every Agents Needs

Insurance agents should always be considered a trusted advisor. As such, there are many unique skill sets an agent should possess....

Simple Insurance Marketing

Insurance agents trying to win over new customers. As an insurance agent, this means you need to stay on your marketing game by applying...

Improve Employee Morale On A Budget

Keeping employee morale high is a tough proposition for even the best organizations. It is very true, money can’t buy happiness. So here...

Keep Your Agency Healthy Through Client Service Reviews

Do you ever sit down with your team and complete a customer service review? If you don’t, let me try to convince you of its value. A...

Is The Customer Always Right?

“What separates the truly exceptional customer service organizations from the rest is their ability to successfully bridge any gap...