The Baby boomer generation is leaving the workforce at an unprecedented rate. Even with the departure of the Baby boomer generation,...

We live in a rapidly changing world. These changes include how we manage and lead employees. Recent studies by Human Resources...

There are many great Customer Relationship Management (CRM) programs available today. However, one of the problems is that they can be...

Keeping employee morale high is a tough proposition for even the best organizations. It is very true, money can’t buy happiness. So here...

Do you ever sit down with your team and complete a customer service review? If you don’t, let me try to convince you of its value. A...

“What separates the truly exceptional customer service organizations from the rest is their ability to successfully bridge any gap...

Traditional insurance “selling”has not always gone hand in hand with good customer service.Traditional insurance selling often consists...

Are your clients fans? Do they rave about you? Are you connected to them? Know Your Clients by Name One of the best ways for producers to...